Pick the Right Metrics and KPIs to Measure the Success of Your Webinar Program

In an ideal world, as marketers, after we host a Webinar, we’d be instantly inundated with a spike in conversion rates and new leads. It would be clear that our efforts had paid off and we would immediately begin planning our next Webinar to repeat the results. But in the real world, our databases and attributions are never as clean as we’d like them to be.

How do we know if a Webinar campaign is successful? How do we know if a Webinar strategy is something we should continue to invest in? At AnyMeeting, we believe the key to hosting a successful Webinar and improve your strategy is only as good as your metrics and Key Performance Indicators (KPIs).

We know there are many blogs and articles out there that discuss Webinar KPIs, so let’s break these KPIs into four categories; Conversion Goals, Engagement, Acceleration and Impact. You may not need to track every statistic or may track a few that aren’t listed below, but choosing the right measures will go a long way into securing the health and growth of your business.

Conversion Goals

Conversion Goals are very straightforward. Ultimately, you will want your Webinar registrants and attendees to perform an action, whether that is signing up for your product (or service), upgrading to a more robust plan or using a specific feature (or service).

Signs Ups / Upgrades

The most common metric measured is the number of sign ups you received for your product, if you are using Webinars as a lead generation tool. It’s important to be able to attribute these conversions to your Webinar. A few options include, providing a promo code through your Webinar, tagging all Webinar registrants in your CRM, or dive into the nitty gritty of first- and last- touch attributions.

Feature Usage

Do you have customers that do not utilize the full capabilities of your product? If so, you may do a Webinar to encourage usages of specific features or services. You may have found that some feature usage leads to a higher Lifetime Value of your customers, so it’s imperative that your customers are aware of everything you have to offer.

When Feature Usage is your goal, isolate attendees of your webinar by tagging them in your CRM or Analytics Tool to analyze their behavior. Then check if there was a spike in usage over 30, 60, and/or 90 days.

Number of Leads

There are numerous ways to categorize your leads. You may be interested in net new names to your database or subscribers to an opt-in list or be more concerned with qualified leads for your marketing or sales teams. Regardless, this is a number you will want to track in both its raw numerical value and in its percent change Webinar-to-Webinar. If you are finding that you are receiving less leads with each new Webinar you may need to improve your Webinars content or adjust your marketing outreach.

Engagement

Registered vs Attended

How many people who registered for your Webinar actually attendee? It may surprise you, but this number is not as critical as you think. However, if your attendance rate is low you will want to make sure you have a strong post-webinar plan. This may include emailing a recording of your Webinar to all of the registrants and making sure that information is available through your blog and other sources. You will also want to make sure that those who registered, but did not attendee, still have an opportunity to interact with you and ask questions.

Without measuring this KPI, you may either be putting too much or too little effort into your Webinar follow-up.

Questions Asked

There is no better indicator that you are providing value to your attendees than lots of questions. This shows that your attendees have learned something new and found your Webinar engaging enough to want to dive deeper and achieve a higher level of clarity.

Pro Tip: If you do not receive questions, have a co-presenter with some prepared questions get the ball rolling. No one likes to be the first person to speak up! You can also use this allotted time to ask additional polling questions of your audience instead of letting the time go to waste and awkwardly ending your Webinar 10 minutes early. Remember, if recording your Webinar to play again at a later date, you will want to make sure you have a smooth ending.

Support/Sales Requests

Though you may not be able to get exact attribution, having an open dialogue with your sales and support teams to see if there is an uptick in tickets or inquiries after you have conducted a webinar. Make sure your internal teams are gathering information from these request to understand what motivated them to reach out.

Acceleration

Length of Sales-Cycle

Forgive the cliche, but time is money. Webinars are a great way to help shorten your sales cycle and to supercharge your customers’ knowledge of your product and it’s value prop. If it generally takes a customer 30 days to decide to purchase or upgrade to a paid service once they become a lead, hosting a webinar within the first 30 days may decrease the time it takes to convert.

Time-to-convert can often be overlooked in favor of new leads, but it can have a tremendous impact on your bottom line.

Pro Tip: Research what triggers your customers to convert and build a webinar around this topic. In AnyMeeting, you can pre-record this webinar to add it to an email drip or host in a monthly cadence so you can continually benefit without frequency becoming a major disturbance.

Cost Per Lead / Acquisition Cost

Along the same lines, is the Acquisition Cost of new customers or leads in your database. To know if you Webinar strategy is successful, it will benefit you to look into any connections between your Webinar costs and other marketing/sales tactics in terms of both raw number of leads/customers and time it takes to convert. If you can speed up your sales cycle, you can spend less money marketing towards your prospects.

Impact

Not all results from hosting a Webinar may be obvious or as tangible as a purchase or the number of people who register for your Webinar. There can also be an overall increase in your business being considered an authority in your field, increase of word of mouth recommendations and brand awareness. Choosing the right KPIs to correlate with this phenomenon is imperative when justifying your Webinar Program to a superior that may only been interested in hard data.

Views of Recordings/Associated Articles on your Website or Social Media

Because you can record your Webinar with AnyMeeting, Your Webinar becomes content that you can use over again or post through a variety of channels. Monitor the engagement of this derivative content, if you see an increase in views, likes and shares you may be building your business’s level of trust.

Registration Link Shares

If you are conducting Webinars regularly, you probably will not have a brand new list of people to share with every time. If your past attendees have enjoyed your Webinar and view you as a trusted authority they are more likely to share the link to your Webinar with a colleague or their professional networks.   

Content Planning

From an internal perspective, Webinars can be a great basis for planning content through the month, quarter or year. Webinars may take a bit more effort to produce than a post on Twitter, but they can fill your content pipeline for months. Look into internal metrics like the number of additional content pieces you were able to create, having publications posted on time, etc. While any conversions as a result may be difficult to tie directly back to your Webinar, it will be clear that your Webinar strategy is important to the overall growth of your business.

Those are just a few of the KPIs you can use to measure the success of your Webinar Program. It’s important to figure out which metrics are the most actionable for you and your team. Metrics shouldn’t be numbers that sit in a spreadsheet, but instead become the inspiration you need to iterate on your program to make them a greater success.

But none of these metrics mean anything if you aren’t hosting Webinars. That’s what we are here for.  Start your 14-day free AnyMeeting trial now to grow your business. AnyMeeting has pioneered small business Webinars by offering a completely free, full-featured, and easy-to-use webinar and web conferencing services tailored for small business users.

Recorded Webinars Make Great Content

Content from your recorded webinars is a valuable tool for marketing, training or customer support. In fact, studies reveal that visually appealing content, such as video, is more effective in marketing and generating leads than traditional written content. So why not make the most of your webinars? AnyMeeting’s recording feature can record almost every aspect of your webinar, including the screen sharing, video conferencing and the audio, so you can reuse your presentation or demonstration again and again.  (But keep in mind that YouTube videos can’t be recorded due to copyright issues!)

recordthismeeting

Once your webinar has concluded, AnyMeeting provides you with a link, and download option, so you can upload the video to a desired destination (your website, YouTube channel, etc.) and start directing folks to your content via blog entry or social media post. AnyMeeting also provides settings to enable your recordings to be password protected, if that suits your needs. This video content can be easily repurposed for multiple promotions or training sessions.

Ready to build a whole library of content and create a valuable resource for employees, customers or prospects? Just press “Start Recording” and AnyMeeting does all of the work for you. For more information about AnyMeeting’s free webinar service, visit www.anymeeting.com.

Why You Should Be Holding Webinars On A Regular Basis

You probably already know that holding webinars is a great way to grow your business. But how often do you hold webinars? To truly maximize the benefits, it’s smart to hold webinars continuously, delivering a stream of value into your business. Here’s the kind of value I’m talking about:

  1. Generate quality leads: Webinars are a smart tool when it comes to lead generation, but do you realize the quality of leads you are achieving? Your webinar attendees have registered for your event because they are interested in what you have to offer, and in addition, they are providing contact information, demographic information, and are committing their valuable time to listen and learn from YOU!  With proper follow-up, these valuable attendees ultimately become paying customers! 
  2. Great content marketing strategy: With content marketing trends shifting to more interactive and visual materials, webinars and webinar recordings are an ingenious way to distribute your valuable content. According to a recent report from Content Marketing Institute, B2B Content Marketing 2016: Benchmarks, Budgets, and Trends – North America, 66% of B2B marketers said that webinars are one of the most effective tactics for content marketing; 62% said videos (like your webinar recordings!) are most effective in content creation and distribution. 
  3. Establishes you as an “expert” and “thought leader”: When your name and brand are attached to a successful and informative webinar, you are the expert. Once word gets out that your webinars are worth attending, and that you are a credible leader in your industry, attendees will flock, leads will spawn, and business will flourish. It’s that simple. 
  4. Helps you practice public speaking: Bright lights and live audiences can be exceptionally daunting when you haven’t done it much, but webinars can be a stepping stone towards being a great public speaker.  Getting comfortable speaking to your online audience from the comfort of your office will help build up your confidence — especially when you start seeing all the positive feedback filling the online text chat!  The more you do it, the more of a guru will become, and public speaking engagements will become much less intimidating. 
  5. Partnership opportunities: Bringing in partners as “guest hosts” is a strategic way to build stronger business relationships, expand your customer-base, and bring fresh content to your audience. Not only will you keep things fresh, but you will ultimately maximize your brand’s exposure by broadcasting your webinar to a wider audience, and generate new leads. 
  6. Helps you hone-in your message: As a business leader, you want to make sure that when you speak to prospects, your message resonates and enforces your value proposition and market position.  When you do this on a regular basis, you will get better and better, figuring out what works and what doesn’t. In addition, be sure to survey attendees after each webinar, and include questions that will help you assess if your presentation was effective in relaying your message. Incorporate this feedback and with each new webinar, you will further refine the message that resonates with your customers.

Ready to plan some killer webinars? AnyMeeting is ready to help!

 

Five Easy Content Marketing Wins for Small Business

Producing great content that appeals to people beyond your established audience is an increasingly vital part of the marketing mix. But contrary to what some might have you think, doing it successfully doesn’t have to be big budget and it doesn’t have to be massively time consuming.

Here are five ways small businesses can produce and promote great content.

1) Make the most of your meetings

Meetings of all kinds produce a wealth of interesting content which is often cast aside after it has been used for its original purpose. However, with just a little bit of re-purposing it can be given a new lease of life.

If someone makes a presentation on how they managed to generate a 30 per cent increase in organic traffic, why not take their slides, tweak them if need be, and then upload them to a service like Slideshare so other people can learn from your expertise?

Success stories of any kind always attract views and shares. You just have to decide how much you want to tell people.

2) Promote content via your existing network

A large part of a successful content marketing campaign is finding people who are willing to share what you have to offer. But most small businesses already have a network of contacts who only need a little encouragement to pass on your wisdom. It’s just a case of making it worth their while.

The best way to do this is flattery. To go back to our first example, if your SEO success was achieved with the help of a particular tool, let the company in question know about the slideshow you’ve created and that it mentions just how great their product is.

This means they’ll be more likely to share it with their audience, exponentially increasing the reach of your presentation.

If you can create valuable content that is relevant to your all your business partners, then you should make some big gains that are hard to beat.

3) Share your internal stories

Want international media coverage and thousands of websites linking to you? All you have to do is fall down a sinkhole and then have your wife write about it like the crew at Golf Manna.

Admittedly, that’s a little bit drastic but it goes to show you never know how interesting what happens in your company will be to other people.

Don’t expect everything you do to go viral, but what might seem like an insignificant event in your company’s day-to-day life can often be turned into something more interesting.

If you’re running a charity event, make sure you tell the local press about it. You might end up with some coverage (be sure to ask for a link back to your website if they run the story online) but you’ll also gain a valuable contact in the form of a local journalist who can promote your future successes.

You can also contact the charity you’re raising money for and offer to provide them with photos of the event so they can feature them on their site.

None of this may feel like marketing in the traditional sense, but it is a valuable way to increase awareness about your company.

4) Learn to love free tools

If you don’t have the budget to invest in monthly subscriptions for the leading content marketing tools, track down the free alternatives and make the most of them.

Buzzstream, a package which allows you to identify people who might be interested in publishing contact you’ve created and track your relationship with them, offers a wide selection of free tools which can be used to start a basic content marketing outreach programme.

The SEOMoz toolbar, which is also free, can be used to evaluate whether it is worth your time trying to get a site to link back to you. A guide on how to use the metrics you’ll see can be found on the SEOMoz site, as can a huge archive of valuable tips and how-tos.

These free tools can be used in a very basic way – to help you track down people who might be interested in promoting your content and to see how powerful their site is, both vital parts of content marketing.

5) Avoid shortcuts

Content marketing can be made easier, but it can never be made simple. There are a huge number of pitfalls awaiting the unwary small business taking its first steps into the world of content marketing.

Stay away from lost cost packages that promise cheap articles or a huge number of links – they’ll do you more harm than good. You should be proud of the content you create and promote and if you’re not then you shouldn’t expect other people to be interested in it.

Companies that have met with success on any scale have a lot of useful information to share and it’s this, rather than articles that cost a penny a word, that will help extend your reach as a business.

Guest post written by Will Stevens of 123-reg a provider of domain names and cloud hosting services.